Appointments

Urgent appointment

To request an urgent on the day appointment (Monday to Friday):

  • phone us on 01494 782262 (lines are open from 8:30am)

When you phone, our Receptionist will ask you the reason why you need an urgent appointment - we use this information to select the most suitable doctor, nurse or health professional for you to see.

Please note:

  • an urgent appointment is a 5 minute slot and is for ONE medical issue only
  • urgent on the day appointments are offered with the next available GP/clinician so not necessarily your usual/registered GP

Routine appointment

To request a routine appointment:

  • use CONTACT US
  • phone us on 01494 782262, Monday to Friday from 8:30am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am 
  • use your NHS account (through the NHS website or NHS App)

 

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone or
  • face to face at the surgery

If you need help with your appointment

Please tell us:

  • if you need an interpreter
  • if you have any other communication or access needs
  • if you require a chaperone

Cancelling or changing an appointment

If you cannot keep your appointment please inform us as soon as possible as this will allow us to offer this to another patient.

To cancel your appointment:

  • use CONTACT US
  • phone us on 01494 782262, Monday to Friday from 8:30am
  • use your NHS account (through the NHS website or NHS App)
  • use the link in the appointment reminder text message

If you need help when we are closed

Please use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits for eligible housebound patients

Home visits are at the discretion of your doctor. Where the condition of the patient does require a home visit, please try to let us know before 11am.

You can be visited at home by a community nurse if you are referred by your GP.

Equality & Diversity

All practice staff will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Page last reviewed: 09 October 2025
Page created: 14 June 2024